What is the main role of a claims adjuster in the insurance industry?

The main role of a claims adjuster in the insurance industry is to determine the validity of insurance claims. Adjusters are responsible for investigating claims made by policyholders, gathering relevant information, and assessing the details surrounding an incident to ensure that claims are based on accurate and fair information. This process involves evaluating the damage, verifying the circumstances of the claim, and determining the extent of the insurer's liability based on the terms of the insurance policy.

In carrying out this role, claims adjusters play a critical part in protecting the interests of both the insurance company and the policyholder. Their work ensures that legitimate claims are paid appropriately while preventing fraudulent claims from being processed. This balance is essential for maintaining the integrity and financial stability of the insurance industry.

Other roles mentioned, such as selling insurance policies, setting premiums, or providing customer service, are handled by different professionals within the insurance sector, such as agents or underwriters. Each of these roles focuses on specific functions distinct from the core responsibilities of a claims adjuster.